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Troubleshooting monitoring data
Most monitoring issues are caused by selected-brand context, tracker setup, prompt status, incomplete runs, or an intentionally empty data scope. Check those conditions before treating a dashboard state as a product defect.
No data or dashes
Confirm that the selected brand has an active tracker, that the tracker has active prompts, and that completed runs exist for the selected period. A missing value means there was no eligible data for that metric; it does not mean zero.
A metric looks unexpected
Check the date range, platforms, prompt set, region, language, and competitor roster. Then read the answer-level evidence and verify that the comparison period uses the same configuration.
An API or settings action fails
Confirm that you are signed in to the correct organization and have the required role. For API requests, validate the bearer key and endpoint. Preserve the error message, request time, and affected organization context when contacting support.
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